As Chief Customer Officer, Susan is responsible for guiding the strategic direction and vision of Slavic401k’s customer experience. With extensive knowledge in client services and learning and performance, Susan brings 20+ years of delivering and creating processes that drive exceptional customer experiences within the financial services industry. Susan’s expertise in contact center operations and relationship management, coupled with her commitment to “always placing the customer as the center of everything we do,” are what create Slavic401k’s true north within Customer and Client Success.
Prior to joining Slavic401k, Susan served as director and head of contact center quality assurance at MassMutual within MMUS Insurance Operations as well as roles within learning and performance at American Funds and Vanguard.
Susan graduated from University of Phoenix with a Bachelor of Science in Business Administration and Management.
Advisory services provided by Slavic Mutual Funds Management Corporation, an SEC-registered investment adviser. Registration does not imply a certain level of skill or training on the part of SMF or its representatives. Administration and record-keeping services are offered through Slavic Integrated Administration. Both entities are collectively referred to as “Slavic401k.”
No content published throughout this site should be considered by the reader to constitute any type of investment advice. It is not the intention of Slavic401k nor should the reader assume that any reference herein to any particular investment, asset mix, security, portfolio of securities, transaction or investment strategy should be construed as investment advice. To the extent any of the content published as part of the Services may be deemed to be investment advice, such information is impersonal and not tailored to the investment needs of any specific person. No chart, graph, or other figure provided should be used to determine which securities to buy or sell. Any specific questions that you might have concerning your individual investment decisions should be addressed to your personal investment advisor. Moreover, nothing herein should be considered as legal or tax advice. If you have any questions or concerns relative thereto, you should consult a qualified professional.
For more details on Slavic Mutual Funds Management Corporation, see our About Us page. Past performance does not guarantee future results, and the likelihood of investment outcomes are hypothetical in nature. Neither diversification nor asset allocation ensure a profit or guarantee against a loss.
