Frequently Asked Questions


How do I know my account information is secure?

The account information and transaction areas use Secure Socket Layer (SSL) encryption to ensure that your account information is not accessible to others. You are also required to use a multifactor authentication personal identification number (PIN) to access your specific account information.

Why is multifactor authentication necessary?

We require multifactor authentication for all Slavic401k accounts. Multifactor authentication is one of the security measures we use to help ensure your money and account stay safe from cyber criminals and unwanted access by anyone other than yourself.

How does multifactor authentication work?

When you sign up for online access to your 401(k) account, you are required to provide a mobile phone number. When you login, we send a text message containing a unique confirmation code to your phone, as a secondary layer of protection for your account should an unauthorized person gain access to your login credentials. Once you type in the confirmation code, you will be able to access your account.

Currently, multifactor authorization requires that you provide a mobile phone number and cannot use your email address as a second layer of authentication.


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