Support Center

We have a variety of resources to help with all of your retirement questions.

Get Help with Common Topics

Online Account Access

Online Account Access

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Are you a plan participant, employer or sponsor?

Sign up for online access here. Please make sure to use a phone number that can receive text messages for multi-factor authentication.

You can log in to your account here.
You can reset your password here. If you need to change your username, you can do so from the Forgot Password page. Please follow the instructions at the top of the page.

Did you take a distribution in the prior year?

Are you still active with your employer?

Please contact us at (800) 356-3009 so we can help restore access to your account.
Inactive and former employees do not have access to online accounts. Please call us at (800) 356-3009 if you need assistance with your account.

A blackout period is a period of three or more consecutive business days where participants cannot make election investment changes, take distributions or obtain loans.

Is your plan in a blackout period?

You are not able to access your account online during a blackout period. Once the blackout ends, your online access will be restored.

Did you receive any of these messages?

Your HR/benefits department will be able to tell you your eligibility dates. If you have specific questions about your 401(k) or how to rollover an old 401(k), please call us at (800) 356-3009.

You meet the initial IRS qualifications for hardship. Please follow the instructions below to apply.

  1. Log in to your account
  2. Click on My Portal
  3. Choose Hardship Request and follow the prompts.

Please be aware that hardship requests take 10-15 business days for processing and additional 1-3 business days to receive the funds electronically, or 7-10 business days to receive the funds via standard mail. Overnight mailing is available for an additional fee and is subject to a one-day delay if the distribution is a large amount.

Some of the most common reasons this error occurs include:

  • User name and password are case sensitive. Please ensure the cases of both the username and password are correct.
  • Your web browser is displaying old information. Try clearing your cache and cookies and utilizing Google Chrome when possible.

Please also ensure you are utilizing the below link when logging in: https://ww2.slavic401k.com/account/sign-in/

If none of these troubleshooting tips fix the problem, you can reset your user name and password here. Please contact us at (800) 356-3009 if you need further assistance.

Account Plan Information

Account Plan Information

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What are you looking for?

For General Information:

  1. Log in to your online account here
  2. Click on MyPortal
  3. Select Forms
  4. The Summary Plan Description document contains all details of your plan, including fee disclosures, employer match information and more.
You can access 1099-R tax forms here.

If you would like to change your investment allocations, you may do so online by completing the steps below:

  1. Log in to your account
  2. Select Manage Investments under the Manage tab in the upper navigation bar
  3. Select Change Elections
  4. Allocate the elections you wish to invest in and make sure they all add up to 100%
  5. Select Submit

Please Note:
This will not change your current assets; this is only for changing where you allocate your future contributions. If you would also like your current assets to move into your new investment allocation you must select yes on the transfer section.


If the request occurs before 4 p.m. ET,
our team will begin processing it the same day.
If the request occurs after 4 p.m. ET,
our team will begin processing it the following day. Please allow us 1-2 business days to complete the request.

Distributions

Distributions

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Would you like to request a new distribution or get information on an existing one?

Are you currently employed by the company and payroll provider that provided your 401(k)?

Are you age 59 ½ or older?

You meet the initial IRS qualifications for a distribution from your 401(k) account. Please watch this video on how to make your request online.
Unfortunately, you do not meet IRS requirements to qualify for a distribution. However, you may qualify for a 401(k) loan or hardship withdrawal.
You meet the initial IRS qualifications for a distribution from your 401(k) account. Please watch this video on how to make your request online.

You can view the status of your distribution request by following the steps below:

  1. Log in to your account
  2. Select My Portal
  3. Select View Your Distribution Request Status and History
  4. Select your most recent distribution to view the status

Please be aware that distribution requests take 10-15 business days for processing and additional 1-3 business days to receive the funds electronically, or 7-10 business days to receive the funds via standard mail. Overnight mailing is available for an additional fee and is subject to a one-day delay if the distribution is a large amount.

Hardship Requests

Hardship Requests

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Do any of these hardship reasons apply to you?

  • Unpaid medical expenses within the past 12 months
  • Purchase of a primary residence
  • Tuition expenses
  • Eviction or foreclosure
  • Funeral expenses
  • Expenses incurred from a FEMA declared disaster
  • Expenses related to damage to your principal residence

Unfortunately, you do not meet the IRS requirements for a hardship distribution. However, you may qualify for a loan from your 401(k).

Learn more here

401(k) Loans

401(k) Loans

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If you do not qualify for a hardship or a standard distribution, you can apply for a loan from your 401(k).

Are you currently employed by the company who provided your 401(k)?

You meet the initial IRS qualifications for a loan. You must also have a minimum account balance of $2,000 and take a loan of $1,000 to qualify. Please follow the instructions below to apply.

  1. Log in to your account
  2. Click on My Portal
  3. Select Loan Request and follow the prompts.

Please be aware that loan requests take 10-15 business days for processing and additional 1-3 business days to receive the funds electronically, or 7-10 business days to receive the funds via standard mail. Overnight mailing is available for an additional fee and is subject to a one-day delay if the distribution is a large amount.

You do not meet the initial IRS qualifications for a loan from your 401(k). However, you may be eligible to take a distribution or rollover. Please watch this video on how to make a distribution/rollover request online.

Rollovers

Rollovers

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What would you like to do?

Please follow these instructions:

  1. Initiate the rollover with your previous institution.
  2. Make checks payable to Depository Services and include your employer and the last four digits of your social security number in the memo line.
  3. Mail the check to:

    Slavic Integrated Administration
    Attn: Rollovers
    1075 Broken Sound Parkway NW
    Suite 100
    Boca Raton, FL 33487-3540
  1. Log in to your Slavic401k account
  2. Click on My Portal in the navigation
  3. Click on Forms in the left sidebar
  4. Download the Rollover Into Slavic form
  5. Fill out the form and mail the form and check from your previous 401(k) to:

    Slavic Integrated Administration
    Attn: Rollovers
    1075 Broken Sound Parkway NW
    Suite 100
    Boca Raton, FL 33487-3540
    Email: [email protected]
    Fax: (561) 241-1070

    If you are mailing multiple checks from multiple providers, a separate form is required for each check.

Once received, please allow 7-10 business days for processing to complete. You may verify processing has completed by viewing Transaction History underneath the Manage heading within your online account.

Open an account with SlavicIRA here. Once the account has been opened, you may transfer your old 401(k) funds into the IRA.

You will be asked to complete the following steps:

  1. Enter identifying information.
  2. Enter beneficiary information (you will need Social Security Numbers, addresses, and dates of birth).
  3. Identify where the money is coming from to fund the account (i.e., bank account, another IRA, or a former employer’s retirement plan).
  4. Customize your account security information.
  5. Follow the prompts to log into your account and electronically sign the IRA plan document.
  6. Request a distribution from your retirement plan to be deposited into your SlavicIRA account.

To protect your retirement savings, many recordkeepers will only process distributions via check.

  • Make checks payable to: Matrix Trust Company, FBO
  • Reference on check memo line: TPA 000394 Matrix Trust (IRALOGIX), Attn: TPA 000394, P.O. Box 21767, New York, NY 10087-1767

Once the money arrives in your account, you will receive an email prompting you to login and customize your investments.

Plan Mergers

Plan Mergers

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Are your assets leaving or merging into Slavic401k?

Are you looking for how long it will take for your assets to become available?

Please refer to the blackout notice provided via email and/or mail. If you do not have a copy of your notice accessible, please contact us at (800) 356-3009.

Please contact us at (800) 356-3009 for further assistance.

Please contact us at (800) 356-3009 for further assistance.

Forms

Forms

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You have access to all plan forms online. Follow these steps to access them:

  1. Log in to your account
  2. Click on MyPortal in the top navigation
  3. Select Forms in the left sidebar

Please Note:
Some of the forms have online processes that may be accessed in your participant portal.

Questions by Topic

Withdrawals

How are taxes calculated when I take a distribution from my 401(k) account?

If you withdraw money from your 401(k) account before age 59 ½, you must pay a 10% early withdrawal penalty in addition to income tax on the distribution. For someone in the 24% tax bracket, a $5,000 early 401(k) withdrawal will cost $1,700 in taxes and penalties.

If you are not taking an early withdrawal, you only pay income taxes on the distribution. The amount of taxes you pay is subject to your individual income tax bracket. View IRS tax brackets here.

Can I take money out of the plan if I am no longer participating?

IRS regulations prevent taking a distribution if the private employer organization or your participating employer still employs you. Once you terminate your employment, and separate from both your employer and payroll company/plan sponsor/PEO, you may withdraw your vested balance.

Can I withdraw money from my account while I am still working?

There are several options for withdrawals while you are still employed. The list below provides a description for each.

Loans

Taking out a loan simply means borrowing money from your 401(k). You pay yourself back, with interest (based on the current interest rate). Loan payments are taken directly out of your paycheck. The maximum that you can borrow from your 401(k) is 50% of your vested balance, up to $50,000. The minimum that you can borrow is $1000, which requires a vested balance of at least $2000. If you should terminate your employment, you have 60 days to payoff loan. If you fail to pay back the loan, the outstanding loan balance will be subject to current income taxes as well as a 10% early withdrawal penalty. Taking out a loan from your 401(k) does not require a credit check.

Hardship

If you cannot take out a loan, you may qualify for financial hardship. Proof of hardship occurring in the past 12 months and the amount owed are required. Once a hardship withdrawal is approved, your normal retirement contributions are stopped for six months. It is your responsibility to start contributions again. When it comes to this type of withdrawal, you are only eligible to withdraw from contributions you have made to your 401(k) (EE deferrals), not your employer’s match.

According to the IRS, a hardship withdrawal is permitted for the following reasons:

  • Medical expenses not covered by insurance for the participant, the participant’s spouse the participant’s dependents or the participant’s primary beneficiary.>
  • Costs directly related to the purchase of a principal residence (not including mortgage payments) for the participant. A renovation or remodeling is not a sufficient reason for this requirement. The residence may not be for a family member or for a second or vacation home, but must be the primary residence of the participant.
  • Payments for tuition, related educational fees and room and board expenses, for the next 12 months of postsecondary education for the participant, the participant’s spouse, the participant’s children, the participant’s dependents or the participant’s primary beneficiary.
  • Payments to prevent eviction from the participant’s principal residence, or to prevent foreclosure on the mortgage on principal residence.
  • Payments for burial or funeral expenses for the participant’s deceased parent, spouse, children, dependents or the participant’s primary beneficiary.
  • Expenses related to damage to a principal residence that would qualify for a casualty deduction under section 165, without the limitations in section 165(h)(5).
  • Expenses incurred as a result of FEMA declared disaster, provided the participant’s principal place of employment or residence is located in the disaster area.

In-service Distribution

When an active employee reaches age 59 ½ the plan may offer an in‐service withdrawal option of participants elective deferrals and/or employer contributions. The Slavic401k plan document allows for in‐service withdrawal once a month during a plan year (effective January 1, 2019). An employee can withdraw his/her elective deferrals, matching and profit sharing contributions if 100% vested. Employees have an option to do a direct rollover of this withdrawal. If the withdrawal is not directly rolled over, the distribution will be subject to 20% federal income tax (unless the distribution is coming from a Roth 401(k)). No 10% penalty applies.

Unrelated Source Distribution

An unrelated source distribution, often referred to as an unrelated rollover distribution, comes from funds that were rolled over from a previous employer. Participants can request a distribution from these funds at any time. Any distributions taken to yourself will be subject to a mandatory 20% federal income tax (unless they are coming from a Roth portion). You may be subject to a 10% early withdrawal penalty if you are under the age of 59 ½. If you chose to roll over these funds directly into another 401(k) or IRA, no taxes or penalties apply.

When are trades or changes made?

Exchange orders submitted before 4 p.m. EST and are traded the same day on a best effort basis. Exchange orders submitted by fax, mail, or via internet after 4 p.m. EST will be traded the next business day. The next business day policy is guaranteed only if the mutual fund companies and clearing broker involved settle the trade by the next business day (T+1) or if less than 2,500,000,000 shares are traded on the NASDAQ exchange on the day you place your order or on the day after. If trading volume on the NASDAQ exceeds the limit or the outside parties cannot settle the trade as specified, your order will be processed on a best efforts basis and Slavic401k will not be responsible for the timing, only the accuracy of your trade. This policy is not effective for John Hancock, Lincoln, or Deutsche plans and those participants will continue to make trade requests directly to those companies. The above policy is still subject to the 14 day error notification policy following the mailing of your statement. To receive compensation for any trading error, you must notify Slavic401k in a timely fashion to allow for correction to minimize damages, if any.

Effective immediately, all Vanguard funds, with the exception of the Money Market funds, Short-Term Federal and Short-Term Bond Index, restrict participants from transferring out of a fund and back into the same fund within 30 days.

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